16 Quart Stainless Steel Covered Stock Pot
$49.97 – $69.98
- Durable 18/10 stainless steel
- Tri-ply base construction
- Ergonomic and sturdy, soft-grip handles
- Handles are riveted onto the stockpot for added strength and durability
- Clear glass lid helps to monitor cooking progress
- Compatible with induction, gas, electric and ceramic glass cook tops
- Dishwasher safe
- Lifetime Warranty
- Non Stick: No
- Primary Color: Silver
- Multi Pack Indicator: No
- Battery Type: Does Not Contain a Battery
- Model No.: 80126/529
- Product in Inches (L x W x H): 16.188 x 12.75 x 12.25
- Weight: 9.35 lbs
1. Shipping Locations
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Nationwide Service: We proudly ship throughout the United States, including the continental U.S., Alaska, and Hawaii.
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Availability: While we currently serve only the U.S. market, we continuously explore options for expanding our shipping destinations in the future.
2. Shipping Costs
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Free Shipping: All orders placed on TheKitchenHive include free standard shipping—no minimum purchase required. We believe in transparent pricing, so what you see is exactly what you pay, with no hidden fees at checkout.
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No Handling Charges: We do not impose handling or processing fees for any of our products. Our goal is to keep your costs as low as possible.
3. Order Processing Time
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Processing Window: We typically process all orders within 2–4 business days—Monday through Friday, between 7:00 AM and 6:00 PM Pacific Time (PT).
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Order Verification: During this window, we verify payment details, conduct quality checks on the items, and ensure the product is ready for dispatch.
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Exceptions: Processing times may extend slightly during peak shopping seasons or if a particular item is out of stock. You will be notified in the rare event of significant delays.
4. Shipping Timeframes
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Estimated Delivery: Once your order has been processed and shipped, it generally arrives within 5–7 business days. This timeframe is based on standard shipping services and applies to most U.S. addresses.
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Extended Timeframes: Deliveries to remote locations or regions with limited shipping options may take a bit longer. We will keep you informed throughout the process if unexpected delays occur.
5. Shipping Methods
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FedEx: Ideal for prompt deliveries, offering reliable tracking and dependable timeframes.
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UPS: A great option for balanced speed and affordability, with extensive coverage across the U.S.
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USPS: Perfect for PO boxes and rural addresses, providing comprehensive national reach.
We automatically select the most appropriate carrier for your location to ensure timely and efficient delivery.
1. Return Eligibility
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Time Frame: We accept returns for most items within 30 days of the original purchase date, as indicated on your order confirmation.
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Condition of Items: Returned products must be in their original condition, unused, and unwashed. They must also include all original tags, accessories, and packaging materials for a full refund.
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Proof of Purchase: We require a valid receipt or order number to process any return. This ensures faster verification and refund issuance.
Note: If you are uncertain about your product’s eligibility, please contact our customer service at contact@thekitchenhive.com or call us at +1 (714) 698-5441 for personalized assistance.
2. Non-Returnable Items
While we strive to be as flexible as possible, certain products are non-returnable for health, safety, or hygienic reasons:
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Personalized/Custom Orders: Items that have been specifically made or customized per your request.
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Used or Damaged Products: If the product’s original condition is altered due to misuse or negligence, it will not be eligible for a return.
We encourage you to contact us if you have questions regarding any item’s return eligibility before making a purchase or attempting a return.
3. Return Process
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Initiate the Return: Email us at contact@thekitchenhive.com or call us at +1 (714) 698-5441 to obtain a Return Merchandise Authorization (RMA) number.
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Prepare the Package: Securely repack the item in its original packaging, ensuring all original accessories and documentation are included.
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Attach the RMA: Write your RMA number clearly on the outside of the return package to prevent delays in processing.
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Ship Your Package: Send your return to the address provided below. We recommend using a trackable shipping method and retaining your shipping receipt for reference.
4. Address for Returns
All returned items should be sent to the following address unless otherwise instructed by our customer support team:
TheKitchenHive (ARCIEM LLC) 1300 ADAMS AVE APT 2G, COSTA MESA, CA, 92626, United States
Please double-check the address details to avoid delays or misrouted packages.
5. Refund Process
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Inspection: Upon receiving your return, our team will thoroughly inspect the product to confirm eligibility.
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Approval: If your return is approved, we will initiate the refund to your original payment method.
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Partial Refunds: In some cases, if the item shows minor wear, a partial refund may be offered at our discretion.
Important: Refunds may not be processed for returns that fail to meet our return criteria, and such items might be returned to you.
1. Accepted Payment Methods
PayPal
We proudly accept PayPal for secure online transactions. Simply select “PayPal” at checkout, where you can log in to your PayPal account and complete your payment.
Credit and Debit Cards
We also accept major credit and debit cards (e.g., Visa, MasterCard, American Express, Discover). All card transactions are processed through reputable payment gateways.
Stripe
For added convenience and security, we accept payments through Stripe. Stripe is a trusted platform that supports various credit and debit cards and employs advanced fraud detection tools.
Other Payment Options
If you have specific requests or require alternative payment arrangements, please contact our support team at contact@thekitchenhive.com. We will do our best to accommodate your needs.
2. Payment Security
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SSL Encryption: To protect your personal and financial data, TheKitchenHive employs industry-standard Secure Socket Layer (SSL) technology. This encryption protocol safeguards sensitive details during every stage of the checkout process.
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PCI Compliance: Our payment gateways, including PayPal and Stripe, comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your card information is processed and stored securely.
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No Local Storage of Payment Details: We never store complete credit card information on our servers. This policy minimizes unauthorized access and misuse of your financial data.
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3-D Secure (Strong Customer Authentication)
Where supported, card payments are protected with **3-D Secure**. Your bank may require a one-time passcode, in-app confirmation or biometric approval to complete the purchase, adding an extra layer of fraud prevention.Tokenisation
Stripe and PayPal instantly replace your card details with an encrypted **token** that is meaningless outside our checkout. This tokenisation ensures TheKitchenHive never stores or transmits full card numbers or CVV codes on its servers.
Your peace of mind is our priority. We continuously update our security systems to protect all transactions from potential threats or vulnerabilities.
3. Payment Process and Confirmation
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Order Placement
Once you have added your desired products to the cart, you can review your selection and proceed to checkout. -
Entering Payment Information
Depending on your chosen method (PayPal, Stripe, or credit card), you will be prompted to input the necessary payment details. -
Transaction Verification
Our system validates the payment instantly to confirm the availability of funds or credit. In rare cases where additional verification is required, we will reach out promptly. -
Order Confirmation
After payment is approved, you will receive an order confirmation email summarizing your purchase details. If you do not receive this email within 24 hours, please check your spam folder or contact us directly.
4. Potential Payment Delays or Issues
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Insufficient Funds: If your payment is declined due to insufficient funds, you will be notified immediately. We recommend verifying your available balance before re-attempting checkout.
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Credit Card Authorization Errors: In the event of an authorization error, please confirm your card details or consult your financial institution.
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Security Holds: Occasionally, we or our payment processor may place a security hold if a transaction appears suspicious. You may be asked to provide additional information to proceed.
5. Disputes and Chargebacks
If you believe there has been a billing error or an unauthorized transaction, contact us immediately at contact@thekitchenhive.com or +1 (714) 698-5441. We will investigate the matter and strive to resolve legitimate disputes as promptly as possible.
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Chargeback Prevention: We encourage you to reach out to us before initiating a chargeback through your card issuer or PayPal. Direct communication often leads to faster and more amicable resolutions.
- Durable 18/10 stainless steel
- Tri-ply base construction
- Ergonomic and sturdy, soft-grip handles
- Handles are riveted onto the stockpot for added strength and durability
- Clear glass lid helps to monitor cooking progress
- Compatible with induction, gas, electric and ceramic glass cook tops
- Dishwasher safe
- Lifetime Warranty
- Non Stick: No
- Primary Color: Silver
- Multi Pack Indicator: No
- Battery Type: Does Not Contain a Battery
- Model No.: 80126/529
- Product in Inches (L x W x H): 16.188 x 12.75 x 12.25
- Weight: 9.35 lbs
Induction-Safe: Y
Oven Safe: Y
Features: Oven Safe
Material: Stainless Steel
Size: 16qt
Cleaning, Care & Maintenance: Dishwasher Safe
Assembled Product Dimensions (L x W x H): 14.00 x 11.00 x 14.00 Inches
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