Shipping Policy


Welcome to TheKitchenHive, a premier home kitchen brand under ARCIEM LLC. We appreciate your trust in our products and aim to make your shopping experience as smooth as possible. This Shipping Policy explains our procedures, from processing your order to safely delivering it to your doorstep. By placing an order on our website, you agree to the following terms and conditions.

1. Shipping Locations

  • Nationwide Service: We proudly ship throughout the United States, including the continental U.S., Alaska, and Hawaii.

  • Availability: While we currently serve only the U.S. market, we continuously explore options for expanding our shipping destinations in the future.

2. Shipping Costs

  • Free Shipping: All orders placed on TheKitchenHive include free standard shipping—no minimum purchase required. We believe in transparent pricing, so what you see is exactly what you pay, with no hidden fees at checkout.

  • No Handling Charges: We do not impose handling or processing fees for any of our products. Our goal is to keep your costs as low as possible.

3. Order Processing Time

  • Processing Window: We typically process all orders within 2–4 business days—Monday through Friday, between 7:00 AM and 6:00 PM Pacific Time (PDT).

  • Order Verification: During this window, we verify payment details, conduct quality checks on the items, and ensure the product is ready for dispatch.

  • Exceptions: Processing times may extend slightly during peak shopping seasons or if a particular item is out of stock. You will be notified in the rare event of significant delays.

4. Shipping Timeframes

  • Estimated Delivery: Once your order has been processed and shipped, it generally arrives within 5–7 business days. This timeframe is based on standard shipping services and applies to most U.S. addresses.

  • Extended Timeframes: Deliveries to remote locations or regions with limited shipping options may take a bit longer. We will keep you informed throughout the process if unexpected delays occur.

5. Shipping Methods

  • FedEx: Ideal for prompt deliveries, offering reliable tracking and dependable timeframes.

  • UPS: A great option for balanced speed and affordability, with extensive coverage across the U.S.

  • USPS: Perfect for PO boxes and rural addresses, providing comprehensive national reach.

We automatically select the most appropriate carrier for your location to ensure timely and efficient delivery.

6. Tracking Information

  • Real-Time Tracking: Once your order is shipped, you will receive an email confirmation with a tracking number. This allows you to monitor your package’s progress from the warehouse to your doorstep.

  • Updates & Notifications: Expect periodic shipping updates via email. You can also check the real-time location and status of your shipment using the carrier’s online tracking portal.

7. Tax-Free Shopping

  • No Sales Tax: At TheKitchenHive, we currently offer tax-free transactions on all our products. The price you see listed is the final price you pay.

  • Policy Changes: Should any tax obligations arise in the future, we will update this section and notify customers promptly.

8. Shipping to P.O. Boxes

  • Accepted: We gladly deliver to most P.O. Box addresses via USPS.

  • Potential Limitations: Some large or oversized items may not be eligible for P.O. Box delivery. We will reach out if your order exceeds standard size limits to arrange an alternative address.

9. Damaged or Lost Shipments

  • Inspection Upon Delivery: We advise inspecting your package as soon as it arrives. Document any visible damage with photographs and note concerns with the carrier, if possible.

  • Reporting Issues: In the event of a missing or damaged package, contact our customer support at contact@thekitchenhive.com or call +1 (626) 488-7620 within 48 hours of delivery. Please provide your order number, tracking information, and any relevant photos.

  • Resolution: We will collaborate with the carrier to investigate the situation promptly. Should the carrier confirm your item is lost or irreparably damaged, we will initiate a replacement or a refund, depending on your preference.

10. Order Modifications

  • Before Shipment: If you need to update your shipping address or adjust the order contents, please do so within 24 hours of placing your order. After this period, changes may not be possible if your package has already entered the shipping queue.

  • Contact Options: Email us at contact@thekitchenhive.com or call +1 (626) 488-7620 with your order details. We will make every effort to accommodate last-minute modifications, but cannot guarantee them once processing has begun.

Need Further Assistance?

Should you have any questions about your shipment, encounter issues with delivery, or require personalized support, our dedicated customer service team is here to help:

Company Name: ARCIEM LLC

Company Number: 200622610016

Address: 1300 ADAMS AVE APT 2G, COSTA MESA, CA, 92626, United States

Email: contact@thekitchenhive.com

Phone: +1 (626) 488-7620

Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours

We appreciate your business and look forward to delivering the best home kitchen solutions to you in a timely and cost-effective manner. Thank you for choosing TheKitchenHive.