Shipping Policy

 

Thank you for shopping with TheKitchenHive, a trusted name by Nuvivo, LLC. We’re dedicated to providing fast, reliable, and transparent shipping services for our home kitchen products.

Shipping Locations

We currently ship within the continental United States. We do not ship to:

  • Alaska (AK), Hawaii (HI)

  • Puerto Rico (PR), Guam (GU), U.S. Virgin Islands (VI)

  • Military addresses (APO/FPO/DPO)

  • P.O. Boxes or street addresses that cannot be serviced by major carriers.

Shipping Rates

  • Free Shipping for orders over $100.

  • Standard Shipping fee of $6 for orders under $100.

Order Processing and Delivery Time

Orders are processed within 1-2 business days (Monday–Friday, excluding weekends and public holidays). Standard shipping typically takes 6-8 business days, totaling approximately 7-10 business days for delivery from the date of purchase.

Our daily cut-off time for processing is 5:00 PM (Pacific Time, PT). Orders placed after this time will be processed on the following business day.

Shipping Methods

We use trusted carriers such as:

  • FedEx

  • UPS

  • USPS

Carrier selection is based on order size, weight, and destination.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking information. Use this information to monitor your shipment’s status.

Delivery Issues and Resolution Time

If your shipment appears delayed, lost, or misdelivered, please contact us immediately at contact@thekitchenhive.com or call us at +1 (818) 241-7176. Our team will respond within 48 hours to investigate and resolve the issue promptly.

Handling and Additional Charges

All orders include handling charges within the quoted shipping rate. A sales tax of 6% is applied to the total order value, including shipping fees, where required by law.

Damaged or Lost Items

If your items arrive damaged or if your shipment is lost in transit, please notify us within 48 hours of delivery. Provide clear photographic evidence of the damage. We will investigate and arrange either a prompt replacement or a refund.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses. If the provided address is incorrect or incomplete, the customer will be responsible for additional shipping charges required to resend the item.

Refusal of Delivery

If a customer refuses delivery without a valid reason, return shipping charges and any associated fees will be deducted from the refund.

Returns & Exchanges

For returns or exchanges, please refer to our Refund and Returns Policy Items must meet the conditions outlined in our return policy to qualify for returns or exchanges.

Changing Your Shipping Address

If you need to change your shipping address, please contact us immediately at contact@thekitchenhive.com or by phone at +1 (818) 241-7176. Changes cannot be made once an order has shipped.

Order Cancellations

Orders can be canceled within 24 hours after purchase by contacting our customer service directly. If your order has already been shipped, you must follow our returns process upon receipt.

Thank you for choosing TheKitchenHive. We appreciate your business and look forward to providing exceptional service.