Return & Refund Policy


Welcome to TheKitchenHive, proudly owned and operated by ARCIEM LLC. Our commitment is to ensure a pleasant shopping experience for all our customers by providing high-quality home kitchen products. This Return & Refund Policy outlines the terms under which you may return products, request exchanges, or seek refunds. By making a purchase with us, you agree to the following policies.

1. Return Eligibility

  • Time Frame: We accept returns for most items within 30 days of the original purchase date, as indicated on your order confirmation.

  • Condition of Items: Returned products must be in their original condition, unused, and unwashed. They must also include all original tags, accessories, and packaging materials for a full refund.

  • Proof of Purchase: We require a valid receipt or order number to process any return. This ensures faster verification and refund issuance.

Note: If you are uncertain about your product’s eligibility, please contact our customer service at contact@thekitchenhive.com or call us at +1 (626) 488-7620 for personalized assistance.

2. Non-Returnable Items

While we strive to be as flexible as possible, certain products are non-returnable for health, safety, or hygienic reasons:

  • Personalized/Custom Orders: Items that have been specifically made or customized per your request.

  • Used or Damaged Products: If the product’s original condition is altered due to misuse or negligence, it will not be eligible for a return.

We encourage you to contact us if you have questions regarding any item’s return eligibility before making a purchase or attempting a return.

3. Return Process

  1. Initiate the Return: Email us at contact@thekitchenhive.com or call us at +1 (626) 488-7620 to obtain a Return Merchandise Authorization (RMA) number.

  2. Prepare the Package: Securely repack the item in its original packaging, ensuring all original accessories and documentation are included.

  3. Attach the RMA: Write your RMA number clearly on the outside of the return package to prevent delays in processing.

  4. Ship Your Package: Send your return to the address provided below. We recommend using a trackable shipping method and retaining your shipping receipt for reference.

4. Address for Returns

All returned items should be sent to the following address unless otherwise instructed by our customer support team:

TheKitchenHive (ARCIEM LLC) 1300 ADAMS AVE APT 2G, COSTA MESA, CA, 92626, United States

Please double-check the address details to avoid delays or misrouted packages.

5. Refund Process

  • Inspection: Upon receiving your return, our team will thoroughly inspect the product to confirm eligibility.

  • Approval: If your return is approved, we will initiate the refund to your original payment method.

  • Partial Refunds: In some cases, if the item shows minor wear, a partial refund may be offered at our discretion.

Important: Refunds may not be processed for returns that fail to meet our return criteria, and such items might be returned to you.

6. Damaged or Defective Items

  • Immediate Documentation: If you receive a damaged or defective product, please document the issue immediately with clear photographs or videos.

  • Contact Customer Service: Reach out to us at contact@thekitchenhive.com or +1 (626) 488-7620 within 48 hours of receiving the order. Provide your order number and attach any relevant images or evidence of damage.

  • Resolution Options: Based on the information provided, we will either offer a full refund, replace the damaged product, or suggest an alternative resolution if suitable.

7. Shipping Costs for Returns

  • Customer Responsibility: Unless the return is due to our error (e.g., we shipped the wrong or defective item), you are responsible for the return shipping costs.

  • Cost for Broken Item: If the product arrives broken due to courier mishandling or manufacturing defect, we cover all associated return shipping costs.

  • Unsatisfaction: If you are not satisfied with your order for any reason unrelated to product quality or error on our part, you may return the item at your own shipping expense.

We recommend using a service that provides tracking information to ensure your package arrives safely.

8. Exchanges Policy

  • Same Item Exchange: If you wish to exchange a product for the same item (for instance, due to a defect), the process begins with returning the original product. After inspection, we will ship the replacement at no additional shipping cost if the defect was on our end.

  • Different Item Exchange: If you would like a different product, place a new order for the desired item and initiate a separate return for the original purchase. This ensures the fastest processing and reduces the chance of inventory issues.

For assistance with exchanges, email us at contact@thekitchenhive.com.

9. Cancellation Policy

  • Before Shipment: You may cancel your order within 24 hours of placing it, provided it has not already shipped. Simply email or call us, and we will process a full refund promptly.

  • After Shipment: If your order has already been shipped, please follow our standard return process. The shipping fee will not be refunded if you decide to cancel post-dispatch.

Prompt communication is key to avoiding unwanted shipments and extra fees.

10. Warranty Policy: One-Year Coverage

We stand by the quality of our home kitchen products. Many items come with a 1-Year Warranty against manufacturing defects:

  • Valid Claims: If your item fails under normal use conditions within the warranty period, contact us to initiate a warranty claim.

  • Exclusions: Normal wear and tear, product misuse, or unauthorized modifications are not covered.

For more details on warranty coverage, feel free to get in touch with our customer support team.

11. Refund Timeline: 5–7 Business Days

  • Processing Period: Once a return or refund is authorized, please allow 5–7 business days for the credit to post to your original payment method.

  • Bank Delays: Certain financial institutions may take longer to process and reflect the transaction on your statement.

If you do not see the refund after 7 business days, please contact your bank or credit card provider, or email us for an update.

12. Exceptions

  • Custom-Made Items: Personalized and custom orders are generally exempt from our standard return policy due to their unique specifications.

  • Bulk Orders: Large-volume or wholesale orders may have special return requirements. We encourage discussing such policies with us prior to purchase.

  • Promotional Items: Products purchased during clearance or promotional sales may have limited return eligibility. Check the promotional terms or contact our support for clarity.

13. Need Assistance?

If you have any questions or concerns regarding your return, refund, or warranty claim, please reach out to our dedicated support team:

Company Name: ARCIEM LLC

Company Number: 200622610016

Address: 1300 ADAMS AVE APT 2G, COSTA MESA, CA, 92626, United States

Email: contact@thekitchenhive.com

Phone: +1 (626) 488-7620

Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours

We are here to ensure that your experience with TheKitchenHive remains positive and hassle-free.

Thank you for choosing TheKitchenHive!
Your satisfaction is our top priority, and we appreciate your trust in our home kitchen products. By adhering to this Return & Refund Policy, you help us maintain the highest standards of service and quality for all our valued customers.