Returns and Refunds Policy
At TheKitchenHive, your satisfaction is our priority. We strive to deliver products that exceed your expectations. However, we understand there may be times when a product needs to be returned or exchanged. Please carefully review our policy below to ensure a smooth and transparent process.
Eligibility for Returns
Returns are accepted within 30 days from the delivery date. Products must ideally be in original condition, unused, with their original packaging intact, and all accessories included. The item should retain its original seals and tags to qualify for a full refund.
If an item is returned in a used condition, missing original packaging, or lacking any included accessories or manuals, it will only qualify for a partial refund.
Non-Returnable Items
Items clearly marked as “final sale” or “clearance”
Used kitchen utensils or appliances that show significant wear or damage
Items extensively missing original packaging, manuals, or accessories
Reason for Return
We accept returns for the following reasons:
Item damaged or defective upon arrival
Received incorrect product
Product did not meet your expectations
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
Return Process
To initiate a return, please follow these steps:
Email us at contact@thekitchenhive.com with your order number, reason for return, and clear photographs if the item is damaged or incorrect.
Await confirmation and detailed instructions from our customer service team (response within 48 hours).
Carefully package the product to ensure it is protected during transit. We recommend using the original packaging and cushioning materials. Use a reliable and trackable shipping service like USPS, UPS, or FedEx.
Return Address
Please return items to:
TheKitchenHive Returns: 960 E Glenoaks Blvd. Glendale, CA 91207, USA
Phone: +1 (818) 241-7176
Refund and Confirmation Process
Upon receiving your returned item, we will send an email confirming receipt and inform you about the inspection results within 3 business days. Refunds will be processed within 5 business days after the inspection, and the amount will be credited via your original payment method (Stripe or PayPal). You will receive a final confirmation email once your refund has been successfully completed.
Full Refund: For items returned unused, in original condition, with all packaging and accessories intact.
Partial Refund: Applied if the returned item is used, missing accessories or packaging, or not in original condition.
Damaged or Defective Items
Please notify us within 48 hours of receiving damaged or defective items. Provide clear photos of the damage or defect. We will cover the return shipping costs, and you’ll have the option of a replacement item or full refund.
Exchange Policy
To exchange a product, return the original product following our return process and place a new order for the desired replacement.
Cancellation Policy
You can cancel your order within 24 hours of purchase by contacting us immediately via email or phone. Orders already shipped cannot be canceled but can be returned following our standard return policy.
Shipping Costs for Returns
Customer’s Responsibility: Return shipping costs due to customer dissatisfaction or change of mind.
Our Responsibility: Return shipping costs if the item is damaged, defective, or incorrectly shipped.
Returns for Promotional Items
Products purchased during promotional offers will be refunded according to the promotional price paid. Any promotional gifts included must also be returned.
Contact & Dispute Resolution
For any questions, disputes, or concerns regarding your order or returns, please contact us directly:
Company Name: Nuvivo, LLC
Company Number: B20250088975
Address: 960 E Glenoaks Blvd. Glendale, CA 91207, USA
Email: contact@thekitchenhive.com
Phone: +1 (818) 241-7176
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time, PT)
Response Time: We’re dedicated to providing prompt and reliable support, with responses typically within 12 hours during weekday business hours
Our customer support team is dedicated to resolving issues quickly and effectively. Thank you for choosing TheKitchenHive!