Frequently Asked Questions (FAQs)
How do I place an order at TheKitchenHive?
Browse our website, select the home kitchen products you want, add them to your cart, and proceed to checkout. Provide your shipping details and choose your payment method (PayPal or Stripe) to complete your purchase.
What payment methods does TheKitchenHive accept?
We accept PayPal and major credit and debit cards through Stripe, including Visa, MasterCard, American Express, and Discover.
Is my payment information safe with TheKitchenHive?
Yes, we prioritize your security. All payments are securely processed using SSL encryption through PayPal and Stripe. We do not store your sensitive financial information.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $100. For orders under $100, a flat shipping rate of $6 applies.
Where does TheKitchenHive ship to?
We currently ship exclusively to the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, P.O. Boxes, or military APO/FPO/DPO addresses.
How long does it take to receive my order?
Orders typically process in 1-2 business days. Shipping takes an additional 6-8 business days, making the total estimated delivery time about 7-10 business days.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking details, allowing you to follow your shipment’s progress.
What should I do if my order is damaged or missing?
If your order is damaged or lost, contact us within 48 hours of delivery at contact@thekitchenhive.com or call +1 (818) 241-7176. Provide photographs and details to assist in a swift resolution.
Can I return or exchange a product?
Yes. Items can be returned or exchanged within 30 days of delivery. They must be unused, in original packaging, and include all original accessories. Please refer to our detailed Refund and Returns Policy for more information.
What happens if I provided the wrong shipping address?
Customers must ensure correct shipping details. If the provided address is incorrect, you will be responsible for any additional shipping charges incurred to resend your order.
How quickly are refunds processed?
Refunds are processed within 5 business days after receiving and inspecting your returned item. The refund is issued to the original payment method (PayPal or Stripe).
Can I cancel my order after it is placed?
Orders can be canceled within 24 hours of placement. If the order has already shipped, please follow our standard returns process to request a refund.
Can I return items purchased during promotions or special offers?
Yes, promotional items may be returned following our standard returns policy. Refunds will reflect the promotional price paid, and any promotional gifts received must also be returned.
What happens if I refuse delivery of an order without valid reason?
If you refuse delivery without a valid reason, return shipping charges and associated handling fees will be deducted from your refund.
How do I make a complaint or handle disputes?
Please contact us directly at contact@thekitchenhive.com or call +1 (818) 241-7176. We aim to respond and resolve any complaints or disputes within 48 hours.
Who can I contact if I need additional help?
For further assistance, please contact us at:
Company Name: Nuvivo, LLC
Company Number: B20250088975
Address: 960 E Glenoaks Blvd. Glendale, CA 91207, USA
Email: contact@thekitchenhive.com
Phone: +1 (818) 241-7176
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time, PT)
Thank you for shopping with TheKitchenHive!